The cancellation and refund policy outlined herein is established and enforced by Travelxploria (operated by Explorer Club Holidays). By engaging our services, the client agrees to the following terms:
Refunds & Deductions
Refunds will be processed strictly in accordance with the applicable cancellation terms. The cancellation charges levied by Travelxploria are a combination of administrative fees, service costs, operational overheads, and advance payments made towards confirmed bookings. These charges are non-negotiable.
Confidentiality of Supplier Agreements:
The commercial agreements between Travelxploria and its third-party suppliers or service providers are confidential in nature. Clients shall not be entitled to request or review such documents, including but not limited to supplier invoices, booking receipts, or communication exchanges.
No Obligation for Justification:
Travelxploria is under no obligation to provide justification, explanation, or breakdown of forfeited amounts resulting from cancellations.
Airfare Cancellations:
Refunds pertaining to flight tickets are governed solely by the respective airline’s fare rules and cancellation policy. Travelxploria shall facilitate the refund process; however, any service charges levied by Travelxploria in relation to flight bookings are strictly non-refundable, regardless of the airline's refund outcome.
Client Responsibility:
It is the responsibility of the client to review and understand the cancellation terms prior to confirming any booking. Proceeding with payment implies acceptance of these terms in full.