● Cancellation made 45 days prior or before departure - Advance amount will be charged.
● Cancellation made 30 days prior or before departure - 35% of package price will be charged.
● Cancellation made within 30-15 days to departure - 50% of package price will be charged.
● Cancellation made within 15 days to Departure - 100% of package price will be charged.
Flights
• On cancelling flights marked as “Non-Refundable” on the final travel vouchers, customers will be eligible for a zero refund.
• For Flights marked as “Refundable” on the final travel vouchers, customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over the email.
• The total refunds for flights may include components which vary as per the international exchange rates.
• Travelxploria will not be responsible for grounded/cancelled/delayed flights. Any cancellation requests for these flights will have to be placed with the respective airlines. Realization of refunds would be subject to processing by the respective airline carrier.
• The onus is on the customer to ensure that his/her passport has a minimum of 1-year validity and is in good condition. Travelxploria is not liable to refund a customer who is not allowed to board the flight because of invalid passports (validity expired, damaged passports).
• Customers are expected to reach the airport ahead of their boarding time (at least 2 hours prior to boarding time). Travelxploria is not responsible to refund customers (for cases wherein airport transfers are not planned by us) who miss their flights owing to delayed arrival at the airport.
• For cases wherein airport transfers are planned by Travelxploria, flight cancellations due to delayed transfers owing to unforeseen circumstances or any other cause will not be borne by Travelxploria.
• Details about baggage limitations (cabin and check-in) will be furnished as part of the final travel vouchers. Additional costs owing to breached baggage limits will have to be paid by the customer at the time of check-in.
• Certain flight carriers have a mandatory web check-in policy. Failure to comply with this could result in an additional cost to be paid at the airport. Travelxploria is not liable to refund customers in such circumstances.
• Travelxploria will set meal preferences for customers with airline carriers upon request. However, Travelxploria has no control over the availability and quality of meals served on the flight. This will be controlled completely by the airline carrier.
Hotels
• On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
• For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
• The total refunds for hotels may include components which vary with international exchange rates.
• While Travelxploria strives to provide the best hotels with world-class amenities, we cannot be held responsible for factors such as hotel staff behavior, cleanliness and quality of accommodation. Additional costs owing to on-trip room upgrades and additional amenities will be borne by the customer. All hotels changed on-trip (Hotels booked per itinerary cancelled and new hotels booked) will entail a 100% cancellation fee.
• Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel. Travelxploria will not be able to process cancellation requests owing to non-availability of these requests.
Visa & Insurance
• Travelxploria acts as a facilitator for processing Visa applications. We will guide customers on Visa formalities & Visa documentation for specific destinations. The discretion to grant/reject Visa rests solely with the concerned embassy and Travelxploria will not be responsible for rejection of any applications. The visa fee is non-refundable in case of rejected visa applications.
• While we strive to provide a seamless Visa experience to the customers, Travelxploria will not be held responsible for unforeseen changes to Visa formalities levied by the embassy during the document submission and processing phase.
• Insurance once applied is subject to 100% cancellation fee and is non-refundable.
Loss/Damage
Explorer Club Holidays is not liable for any loss or damage to personal belongings during the stay in the hotel or while travelling in the coach. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences. All disputes subjected to Kolkata Jurisdiction only. All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to Explorer Club Holidays and its brand Travelxploria. Please refer to our detailed Terms and Conditions and Cancellation policy in http://www.travelxploria.com.